Returns & Exchanges

At xTool, we stand by the quality of our laser cutters and engravers with a 30-day money-back guarantee to ensure you have the best creative experience. If you are not entirely satisfied with your purchase, our streamlined return process is designed to help you find the right solution quickly.

1

Initiate Your Request

Contact our customer support team within 30 days of delivery with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

2

Prepare the Package

Securely pack the machine in its original factory packaging, including all accessories, manuals, and protective foam to prevent damage during transit.

3

Ship to Service Center

Affix the provided shipping label to your package and drop it off at an authorized carrier location; please retain your tracking number for confirmation.

4

Inspection and Refund

Once our technicians verify the item's condition at our warehouse, we will process your refund to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing